LittleDreamers Ltd
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Terms and Conditions

Welcome to the Littledreamers’ terms and conditions. These terms and conditions apply to the use of this website and any promotional emails, leaflets & brochures. By accessing this website and/or placing an order you agree to these terms and conditions. By placing an order with LittleDreamers you are deemed to have read and agreed to these Terms & Conditions. If you do not agree to these terms and conditions or have any questions please contact us immediately at info@littledreamers.co.uk or 0845 644 0227.

QUICK LINKS:

- Placing An Order
- Guarantees
- Cancelling Orders
- Payment
- Delivery charges
- Returns Policy
- Privacy Policy
- Product Description
- Intellectual Property and Right to Use
- Use of the Website
- Refusal of Transaction
- Limitation of Liability
- Law
- Definitions
- Company Details

 

Placing An Order:

A contract between you, the customer and LittleDreamers is created as follows:

  • You place the order for products via the telephone, mail order or website by pressing the confirm order button at the end of the check-out process.
  • We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from us.
  • Order acceptance and the completion of the contract between you and us will take place on the dispatch of the · Products ordered, unless we have notified you otherwise.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.

Guarantees

All products carry a minimum 1 year guarantee against major manufacturing defects.

Cancelling Orders

Customers are entitled to cancel an order no longer than fourteen working days after the day on which you receive the Products.

If you wish to exercise your right to cancel this contract prior to order dispatch, please contact our office immediately. If your order has already been dispatched please follow the procedure set out in our Returns Policy

If cancellation of orders takes place after the items have been delivered refunds will be made less the cost of delivery.

Please note that your right to return Products does NOT apply to Products which have been part or fully assembled

Payment

All prices quoted are UK Sterling, are correct at the time of entering the information onto the system.

Delivery charges are:

Order value up to £14.99 Add £1.95

Order value £15.00 - £49.99

Add £4.95
Order Value £50.00 and over Free

For more information on delivery of goods see the delivery page
Payment for goods can be made by one of the following options:

  • Website – using Visa, Delta, Switch, Mastercard, JCB, Solo, Visa Electron
  • Telephone - using Visa, Delta, Switch, Mastercard, JCB, Solo, Visa Electron
  • Mail – Using Bankers Cheque

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. You confirm that the credit, debit or store card that is being used is yours.

Returns Policy:

If you wish to return an item please contact us in the first instance, before returning the goods. Returns should be made in the original, undamaged packaging, and we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale. Where goods are returned due to damages or faults delivery charges will also be refunded. Where goods are returned when no fault or damage is reported delivery charges will not be refunded.

Returns Should Be Sent To:

LittleDreamers
Returns Department
Chelsea Works
St Michaels Road
Kettering
Northamptonshire
NN15 6AU

Returning Large Items of Furniture

Collection of large items of furniture will be arranged by LittleDreamers.  We are not able to refund the cost of postage and collection.

Exceptions

Due to health & safety regulations it is not possible to return mattresses once they have been unwrapped and taken out of their original packaging. We regret that we are unable to refund any furniture items that have been part or fully assembled.

Damages & Faults

All furniture provided by LittleDreamers carries a 1 year guarantee to protect you against manufacturing defects. Our teams work hard to check all items before they are dispatched to you. In the unlikely event that goods are damaged in transit or you receive faulty goods please contact us immediately. We will work with you to rectify the problem promptly, providing replacements or refunds where necessary. Collection of large items of furniture will be arranged by LittleDreamers. Refunds will be made once items have been returned and received by LittleDreamers. Refunds given in these circumstances will include delivery charges incurred.

Cancellations

If you wish to cancel your order before it is due to be dispatched please email us immediately quoting your order number.  In the event that the item has already been dispatched, the customer will incur the cost of delivery.

Privacy Policy:

When you shop with LittleDreamers, we will ask you for Personal Information such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.

We will treat all your Personal Information as highly confidential and in full compliance with the UK Data Protection Act 1998. All personal information will be kept on a secure server at all times and treated with the greatest sensitivity.
We will not release your Personal Information to any company outside of the LittleDreamers for mailing or marketing purposes.
We confirm that any Personal Information which you provide to us is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

Processing your orders

  • For statistical purposes to improve this Website and its services to you;
  • To serve website content and advertisements to you;
  • To administer this website;
  • If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.


When you create a shopping account or request a brochure you will be given the option to receive information from us by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at info@littledreamers.co.uk or telephoning us on 0845 644 0227.

Product Description

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website and in promotional brochures are correct. We aim to keep the Website as up to date as possible, the information including Product Descriptions, may not always reflect the position exactly at the moment you place an order

Intellectual Property and Right to Use

All copyright, trademarks and other intellectual property rights in all material or content supplied as part of the Website, emails and promotional literature shall remain vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.

Use of the Website

As a customer of LittleDreamers you warrant that:

The Personal Information which you are required to provide is true, accurate and complete in all respects; and

You will notify us immediately of any changes to the Personal Information by contacting info@littledreamers.co.uk

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Refusal of Transaction

We reserve the right to withdraw any Products from our range at any time. We may refuse to process a transaction for any reason at our sole discretion. We will not be liable to you or any third party for withdrawing or editing any Product from this or for refusing to process a transaction or suspending any transaction after processing has begun.

To be eligible to purchase Products you must:

  • Register by providing your real name, phone number, e-mail address, payment details and other requested information
  • Be over 18 years of age
  • Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
  • Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a Product, you specifically authorise us to transmit information or to obtain information about you from third parties, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Limitation of Liability

While we will use all reasonable endeavours to verify the accuracy of any information we place on the Website and in promotional literature, we make no warranties to its accuracy

We reserve the right to make changes to these Terms & Conditions periodically and/or modify or withdraw this Website with or without notice. We shall not be liable to you or any third party for changes made.

The Website is provided on an "as is" and "as available" basis

We can make no warranty that the Website will meet your requirements and we cannot be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products.

This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
  • These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties.

Law

Your Statutory Rights are not affected by these terms and conditions.
The Terms & Conditions and the use of this website are governed by the laws of England.

Definitions

  • Conditions” means these terms and conditions and the Special Conditions.
  • Product” means a product displayed for sale on the Website;
  • Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided;
  • Special Conditions” means the terms and conditions in the Product Description;
  • Users” means the users of the Website collectively;
  • Personal Information” means the details provided by you on registration;
  • We/us” means LittleDreamers Limited;
  • You” means a user of this website, prospective customer and/or customer of LittleDreamers.
  • Website” means the website located at www.littledreamers.co.uk or any subsequent URL which may replace it.
  • Cookies” means small text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer;

Company Details

LittleDreamers is the trading name of LittleDreamers Ltd.
The registered company address is:

Chelsea Works
St Michaels Road
Kettering
Northamptonshire
NN15 6AU

Tel: +44 7813 463 674
Sales: 0845 644 0227

Company registration number: 5373752

 

 

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Little Dreamers: Quality children's bedroom furniture, kids beds and chest of drawers.